Communication Relations will provide professional Customer Service to members and associates of the campus community that request service, repair, communication or administrative assistance.

Building Maintenance Reporter (BMR)

A network of Building Maintenance Reporters has been established to become the central point of contact for a building. A complete list of BMR’s can be found in the UNL Faculty/Staff directory, directly following the campus maps. Using the BMR for your building service needs will insure that a service request is accurately reported and minimize duplicate reports. The BMR will report your needs to the Facilities Service Desk.

Facilities Service Desk and Classroom Helpline (2-1550)

Hours: 7:30 a.m. - 5:00 p.m. Monday - Friday (During non-business hours, please contact the University Operator at 402-472-1198. They will use the on-call list to contact the appropriate personnel to assist you.)

The Facilities Service Desk is the central reporting agency where all facility related service requests are received. You should call your Building Maintenance Reporter who in turn calls the Facilities Service Desk to report any of the following issues. If you are unable to reach your BMR, feel free to call the Facilities Service Desk directly.

  1. Broken or malfunctioning building components such as windows, doors, ceiling tiles, sinks, toilets, light bulb replacment, etc.
  2. Malfunctioning heating or cooling systems.
  3. Custodial requirements for spills, waste disposal, emergency cleanups.
  4. General-purpose classroom needs including instructional equipment, closed circuit TV, and access to stored equipment, classroom fixtures, electrical service, room appearance, temperature control, room scheduling, and computing.

The Facilities Service Desk Representatives will forward your Service Request to the appropriate support services organization. As a BMR, please be prepared to give the Representative your name, BMR number, phone number, building name, and room number where the problem exists as well as a brief description of the situation. Each Service Request is entered into a computer tracking system to help assure that you receive an appropriate response to your request.